You’ve placed your order and now you just can’t wait for it to arrive. We totally get it!

    When you place an order, we’ll email you an order receipt. This doesn’t mean your order has shipped, we still need to verify your payment (if applicable), process your order and package it.

    BARTER HUTT is a multi-vendor marketplace so sometimes this may take up to 48 business hours (weekends not included).

    Shipping time estimates are shown at checkout and are exclusive of the time required to prepare your order. Shipping estimates should be used as a guide from the date you receive an email confirmation that your order has shipped.

     

    Order Statuses

    Between placing your order to delivery, your order will be assigned one of many possible statuses. A notification email is automatically sent each time your order status is updated.

    To view the status of your order, please navigate to your BARTER HUTT order history: My Account > Orders

    Order Status Definitions:

    • Processing – Order has been received. We are preparing it.
    • On Hold – Awaiting Payment. Please allow up to 24 working hours for payments to be verified.
    • Preparing for Shipping – We are packaging your order. It will be shipped soon
    • Shipped – Your order has been dispatched and should be delivered within the estimated time
    • Complete – Delivery of your order has been successful
    • Cancelled – Your order has been cancelled.

     

    My order has shipped, when will it arrive?

    When you receive a shipping notification via email, please allow the estimated delivery time shown at checkout to pass before submitting an enquiry. Please be advised that estimated delivery times are not inclusive of weekends and public holidays.

     

    Local Courier

    If the order is being shipped via a Local Courier, you will always be contacted before the delivery of your package is attempted.

    The estimated shipping time via this method is usually 1-3 business days.

    Please do not hesitate to contact us if your order has not arrived beyond the estimated delivery time provided. We work closely with our local courier service providers to ensure proper delivery, and can hopefully clear up things on our end.

     

    TTPOST

    Once your payment has been verified, we’ll prepare your order and send you a confirmation email when it has been shipped. This email would have a link to track your order as well as a tracking number.

    The estimated shipping time via this method is usually 2-4 business days.

    Special Notes for TTPOST

    We’ve utilized TTPOST Couriers to serve our Out of Network customers since 2014. We regret to inform you that their “live” tracking service is not reliable both via their website and phone (800-TRAK). Online tracking would often report that the package does not exist so too will their on-call customer service representatives. As terrible as this may sound, we have never had an issue with a package being lost so we ask that customers please allow the estimated delivery time to pass following shipping before raising any concern.

     

    FedEx / UPS

    Once your payment has been verified, we’ll prepare your order and send you a confirmation email when it has been shipped. This email would have a link to track your order as well as a tracking number.

     

     

     

    Did you know?
    Discounts are given when you purchase more for products marked +BULK

     

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