30 Day Returns for Unopened & Unused Items

    If for whatever reason you do not want an item you ordered within 30 days of receiving it, you may return it to us for a refund via Store Credit by submitting a Support Ticket.

    In order to be eligible for a refund the item MUST be returned in its original packaging, unused and unopened and have all original seals intact. 


    Exemptions & Notes

    • Jewellery, Swimwear and Undergarments are exempt from any return. This is a firm and non-negotiable policy.
    • Items purchased while on any form of sale are exempt from any return
    • All returns are subject to a 15% restocking fee deductible from your authorized refund amount
    • The customer is responsible for all Shipping and Handling charges associated with the return
    • Shipping Fees will be deducted from the authorized refund amount where the product being returned qualified the initial order for free shipping
    • Any products that are won, redeemed or received as part of an activity or competition (e.g. via BARTER HUTT Mysteries) on BARTER HUTT or any of our promotional channels are non-refundable and ineligible for returns / exchanges.


    Special Notes on Apparel

    Sizing Issues

    In the apparel business, there would be size differences between brands and manufacturers. It is important that you check the size chart on the garment before ordering. If a size chart is not available, please submit an enquiry from the product page directly to the vendor. Any product ordered that is true to the size chart provided can be returned subject to our exemptions and notes above.

    Colour Issues

    Due to the difference between monitors, light settings and human perception; colours depicted in product photographs may differ from the actual item. We guarantee the style is the same as shown in the pictures and we ask that customers allow slight colour variations considering the aforementioned factors.

    Material Issues

    While our Vendors tend to offer clothing made with high quality materials, on a rare occasion you may be dissatisfied with the material of an item. Subject to our exemptions and notes above, BARTER HUTT will offer a return and refund.

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